Cancellation and Refund Policy

How do I return a product? 

We only accept returns if the product you received is not as described or you received the product in faulty or broken condition. buyer pays return shipping fee. Please contact our Customer Support team at support@bibsandrattles.com for help. They will guide you with further steps. 

Can I exchange an item? 

Unfortunately, we currently don’t offer item exchanges. Please contact our Customer Support at support@bibsandrattles.com for more help. 

How do I cancel my order? 

You can only cancel your order up to 6 hours from the time of purchase. Please contact our Customer Support immediately with order details at support@bibsandrattles.com for help in canceling your order. 

How will I receive my refund? 

Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement, and you won’t see a refund in your account 

Can you issue my refund to a different card?  

Sorry, we can only refund your money to your original payment method, and we are unable to issue refunds to a different card, different account, or different payment method. Please contact our Customer Support at support@bibsandrattles.com for more help.

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